Why does install fail with an error message or lock up my computer?

Many setup failures are caused by bad downloads or bad DVD-Rs. Many of these problems can be avoided by burning the DVD at the slowest speed possible.

  • Use a CRC utility and make sure the checksum for the file you downloaded is the same as the checksum listed on the download page
  • Make sure the checksum for the DVD-R you burnt is the same as the checksum listed on the download page
  • Burn the disk image to a higher quality DVD-R
  • Burn the disk image at the lowest available speed (1X or 2X recommended)

Microsoft is continuing to investigate this problem.

If your problem is not related to a bad DVD-R burn, also try the following:

  • Unplug any non-essential hardware from your computer, especially USB devices