How do I fix recurring error event id 5007 reported by WerSvc in the application event log?

After installing the microsoft update KB 931174, you start receiving the following recurring error in the application event log:

WerSvc event id 5007 The target file for the Windows Feedback Platform (a DLL file containing the list of problems on thiscomputer that require additional data collection fordiagnosis) could not be parsed. The error code was 8014FFF9.

This error means that a file associated with the customer experience improvement program, wertargets.wtl, is expired.

The root cause of the error is that KB 931174 updates your computer with an unusable, already-expired wertargets.wtl file.

To stop this error, you should uninstall KB 931174.

  1. Click start
  2. Click Control Panel
  3. Click Programs
  4. Click Programs and Features
  5. On the left, click View installed updates
  6. Find KB 931174 and click on it
  7. Click uninstall on the toolbar when it appears

If uninstalling the update does not stop the error, you can manually replace the file that is causing the problems:

  1. Download and save wertargets.bin
  2. rename the file to wertargets.wtl
  3. Click start
  4. Type: command prompt
  5. Right-click command prompt and click Run As Administrator
  6. Type the following commands, pressing enter after each line:
    cd %systemroot%\system32
takeown /F wertargets.wtl /A
icacls wertargets.wtl /grant Administrators:(M)
  7. Move the downloaded wertargets.wtl file to your system32 folder